How This Site Works

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SupportGroups.com is a safe social support network that allows members to join more than 220 condition-specific groups, seek emotional support, and find other members who are confronting the same problems. Our mission is simple: make everybody feel better.

User Points
For details on the SupportGroups points system, please visit this page.
Creating Posts
There are two ways to create a post, the first way to create a post is right from your Support Feed. When you click the text box and start typing, new options will become available to you. Note: You must choose at least one group for your discussion to post.
creating a post
The second way to create a post is by visiting a group page, such as depression.supportgroups.com, and following this same process. When you are on a group page you will see a text box at the top, when you click on this box you will see the same menu you see above. Follow the same steps to create a post within a group.
Uploading Pictures to a Post
You can now add pictures to your posts! While you are trying to create a post, you will see that a new icon has appeared next to your drop down menu. This new picture icon when clicked will prompt you to select a photo from your computer. Once you have selected the picture click "Open," which will begin the uploading process. Once you see your picture below the text you have written, you can click "Post."
add a picture
Posting a link to a picture or video
Want to share a funny picture or video from the internet? Simply copy the link to the picture/video and paste it to your text box, when you are done click "Post." You may post videos from YouTube and links to photos that end in .jpg or .png.
Editing Posts
Editing posts is very simple. If you find a mistake or would like to edit the content of a post simply hover the right hand side of your posts and you will see three icons. The icon on the far right, which is a pencil, is your edit button. Click this button and you will see a text box appear once again where you are able to edit the original contents of your post. If you wish to delete you post you will see a new "trash" icon which will allow you to delete a post if you so wish as well.
edit your post
How To Find My Posts
Your posts should appear in your SupportFeed. However, you can also view all of your posts using the "My Posts" link in the user menu (hover over the bars on the top right).
Signing In
Log in at the top right from any page.
top navigation
Access Your Support Feed via The Logo
Click on the SupportGroups logo at the top left to go to your Support Feed.
top navigation
New Private Message Notification
We have made it easier and faster for you to check when you have a new message on SupportGroups. You will now see a message icon atop the site as you browse through SupportGroups.
pm notification
New Activity Notification
An icon in the shape of a bell will now represent any new activity such as a new comment on a post, a new response to a comment or when someone "hearts" anything posted by you.
activity notification
SupportSomeone Link
Looking to support someone in need? The Support Someone page is now located on the top menu as well. Easy to access and easy to reach.
support someone link
Groups Link
Trying to find new groups to join? The new and improved groups page can be accessed easily and instantly from the top menu.
all groups link
User Menu
The new user menu (the bars icon) allows you to edit your profile, add a profile picture, access your list of supporters and people whom you support, self tests, messages and allows you to log out. You can find this icon on the right hand side of the top menu.
user menu
Inspirational Image of the Day
Your Support Feed will now be complemented by a new inspirational image every day. We here at SupportGroups want all our members to finish their day feeling better.
inspirational image
Mini Member Profile
You will be able to see this mini menu box on the right hand side of the page at all times while you navigate the site. This mini menu shows your username, profile picture, supporters, people supporting you, and, most importantly, allows you to edit your profile as well.
mini profile
Editing your Profile
You have two options to edit your profile.
Member Dropdown Menu: Hover over the bars and you will see a link to the "Edit Profile" page.
Your Profile Summary
edit your profile
Supporters and Supporting Summary
If you are looking to see who you are supporting, or who is supporting you, you can access a summary of your supporters either through your Mini Member Profile or through the drop down gear menu. Through these pages you will be able to follow and unfollow members.
Supporters
Support Feed
Your Support Feed will be same as before! Your Support Feed will be populated by posts from other SupportGroups members you are supporting and by posts by the groups you have joined. This is your own personalized support network.
Heart Icon
By pressing the heart button you can show another member you care. Click this heart button to emphathize with another member or tell her how much you liked her post, comment or reply. Whenever someone "hearts" content written by you, you will receive a notification notice on the top menu.
heart icon
Commenting
To comment on someone’s post, you simply click on the "Comment" link or click on the text box below to comment to a members post. (Note: Members cannot add pictures to comments.)
commenting
Replying to Member’s Comment
If you are looking to reply to a member’s comment you can now do so by clicking the "Reply" link. Once you click on the link a new text box will appear below, which will allow you to reply to a comment. (Note: Members cannot add pictures to replies)
The @Username mention now appears on replies. Once a reply has been posted, this will turn into a hyperlink which you will be able to click to go to that member’s profile.
replying
Member Profile Pop-Up
You can now get a quick look at members who comment on your discussions, or while you are exploring the site! Our new mini member menu lets you look at member profiles while you keep browsing through the site. Simply hover your cursor over a members username and you will see their user picture and information from their "About Me" page.
rollover profile
Join a Group Widget
The new Join a Group Widget will recommend groups based on groups that you are already part of. When you click on the widget you will be automatically joined to the suggested group, and posts from that group will be added to your Support Feed once you refresh the page. You will find this widget on the right hand side of site all the time.
join a group widget
Joining/Leaving a Group
There are several different ways to join/leave a group. The first way to join a group is to visit the group page and click on the green "Join" button, which appears at the top of the group page. Once you have pressed the button you will be automatically added to that group.
join a group
Similarly, if you would like to leave a group, you can visit the group page and look for the green "Leave" button. When you press the button you will be automatically taken out of that group.
leave a group
How to Register
Registering for SupportGroups is easy and fast! When you visit the site you will be greeted by a splash page, which will allow you the option to explore the site before you sign up, or to sign up instantly. To sign up you will have to choose a Username and Password, and provide an email address. Once you have done so you will be asked to join a group or groups so that you can start off exploring SupportGroups with a more personalized experience.
Step 1 - Name and Password
register
Step 2 - Choose Your Groups
join groups
Public Profile
Your public profile is what other members will be able to see when they click on your username, profile pop-up, @mention or username. Your public profile will contain show others whom you support, who’s supporting you, your recent activity, your points (more about points here) and will also allow members to message you. This is only be visible to members who are signed into SupportGroups.com.
public profile
Self Tests
Self tests can offer you some initial insights into certain day-to-day behaviors. You can access these tests through the Gear Icon drop down menu at any time. The self tests provided are for informational and entertainment purposes only and do not constitute a diagnosis.
Email Notification Settings
To change your email notification settings you must click on "Edit Profile," and scroll down the editing page. Here you will be given the option to change if you want to receive emails when you get a new supporter or a private message. Additionally you can also choose if your receive follow-up emails notifying you when someone has commented on your post or has made a reply to a comment.
Contact Us
As always, if you have any issues or concerns about the site, whether it’d be about a member, content, or a bug, please let us know! You can always reach us at info@supportgroups.com or by sending us a message through our Member Support Page.

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